We have tested RapidReach with call-outs to our recovery teams and have simulated a complete staff relocation to a hot-site. Thanks to RapidReach these exercises went well and much faster than our previous, manual notification exercises. In a real crisis, this would save us a lot of time and most likely a lot of money.
A US based bank
Following a power outage in an adjacent building, our water supply failed leaving us without drinking water or flushing facilities. The decision was taken to send approximately 200 staff to work remotely at other sites or from home.
RapidReach was a vital part in informing external staff, who may have been making their way to the office, and for keeping the staff being evacuated informed. We are just getting to know the RR system and our account manager provided fantastic support and made all the difference in the speed and efficiency of the communications. The next day, when our office opened, there were many positive comments on the text and email updates. This was the first time we’d used the system and we were very impressed with the performance. It can really help get the Comms out quickly leaving you to get on and manage the incident.