IT Helpdesk

IT Helpdesk

Modern business operates without a pause. Just-in-time production, and an IT dependent world requires an instant response to system failures and a consistent organized response to outages, whether planned or unexpected. RapidReach can provide a common, consistent system for managing events across applications and platforms. Take a proactive approach to event management!

RapidReach Helpdesk and CRM allows you to

  • Call in expert teams to resolve problems
  • Quickly request staff to respond to disturbances and inform them when they are resolved
  • Keep clear records of who received messages, and when
  • Notify clients about computer or production breakdowns
  • Update management on recent developments
  • Generate a large number of reports

Benefits using RapidReach for Helpdesk and CRM

  • Affected business units and individuals are notified much more quickly
  • Provide a common platform for system operators, so that the notification process is consistent, whether the application team prefers pagers, phones, email or fax
  • Avoid time consuming and tedious calling
  • Fully and instantly prepare reports, and generate statistical information for follow up and analysis

System or Service?

We do both! You can purchase either a RapidReach System or subscribe to the RapidReach Service.

What our customers say

The foremost advantage with RapidReach is the substantial time savings. IT staff took as much as 45 minutes to contact all the right people manually – thanks to RapidReach it now takes only 2 minutes. Incidents are resolved faster and the impact on business is minimized now that IT staff and system specialists are informed about the incidents at an early stage.

Stefan Gustafsson, Head of CIO Office, ABB Sweden