Modern business operates without pause. Just in time production, and an IT dependent world requires an instant response to system failures and a consistent organized response to outages, whether planned or unexpected. RapidReach can provide a common, consistent system for managing events across applications and platforms. Take a proactive approach to event management!

RapidReach Helpdesk and CRM allows you to:

• Call in expert teams to resolve problems
• Quickly request staff to respond to disturbances and inform them when they are resolved
• Keep clear records of who received messages, and when
• Notify clients about computer or production breakdowns
• Update management on recent developments
• Generate a large number of reports

Benefit by using RapidReach for Helpdesk and CRM:

• Affected business units and individuals are notified much more quickly
• Provide a common platform for system operators, so that the notification process is consistent, whether the application team prefers pagers, phones, email or fax
• Avoid time consuming and tedious calling
• Fully and instantly prepare reports, and generate statistical information for follow up and analysis

System or Service?

We do both! You can purchase either a RapidReach System or subscribe to the RapidReach Service.